How do I create additional host account contacts?

 

Larger organizations may want to create additional Host Account contacts (in addition to the Primary Contact) to create support tickets or request services from our Customer Care team. Alternative contacts are created and modified by the account's Primary Contact by logging into the Client Area and creating an alternative contact.

Creating an additional site administrator account for a staff member is a different process (see Contacts Quick Start).

 

This article explains the process and to create and manage support tickets.

Login to the client area.

Login to the Client Area Login (link). You will see a login page asking for your username and password. Enter in the primary account holder email as your username and the primary account holder password into the password field.

Note: If you have forgotten your password, click on 'Request a password reset' and a new one will be sent to the email address we have on file for you.

 

Add the sub-account and give them support ticket access.

1. Click "Update Your details" in the client area.
   
   
   
   
2. Click the "Contacts/Sub Accounts" tab.
   
   
   
   
3. Fill in the users information (You must include their email address). Check mark next to "Support Emails" - Allow the user to open support tickets on your account. Click "Save Changes".